Shipping Policy
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Orders are normally processed within 1 working day (Monday–Friday).
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Orders placed after working hours, at weekends, or on UK public holidays will be processed the next working day.
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A dispatch confirmation email with tracking details will be sent once your order has left our fulfilment centre.
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Free shipping is available on orders over £100 GBP.
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Orders under £100 may incur a standard shipping fee.
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Deliveries are tracked and may require a signature on receipt.
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Estimated delivery is 2 – 4 working days from dispatch.
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Under our Terms & Conditions, we use reasonable endeavours to deliver within 6 working days (Monday–Friday, excluding public holidays). Delivery dates are estimates only and cannot be guaranteed.
- International shipping is available where possible.
- All international orders are shipped Delivered at Place (DAP). This means the customer is responsible for paying any import duties, VAT, customs clearance fees, and other local charges imposed by the destination country.
- International shipping is free on orders over £100. Free shipping does not include import duties, taxes, customs fees, or other charges payable in the destination country.
- If a customer refuses to accept delivery or fails to pay the applicable import duties, taxes, or customs charges, and the parcel is returned to us, the cost of returning the parcel will be deducted from their refund.
- Estimated delivery is 3–7 working days from dispatch, depending on the destination and customs clearance.
- Delivery times are estimates only and may be extended due to customs procedures, carrier delays, or other circumstances beyond our control.
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All shipments include tracking. Please allow up to 24 hours for tracking to update.
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A parcel is deemed delivered once the courier confirms delivery at the address provided, or if a delivery attempt has been recorded.
- If your order has not arrived, or if any items are missing or damaged, you must notify us within 14 calendar days of the expected delivery date.
- For non-delivery claims, you may be required to complete a Denial of Receipt Form, which must be returned within 30 calendar days of the order date.
- Where tracking shows movement, attempted delivery, or delivery, we may wait for the courier to complete its investigation before issuing a refund or replacement. Courier investigations can take up to 6 weeks.
- If a parcel is returned because it was not collected, the delivery address was incorrect, delivery was refused, or the customer declined to pay applicable import duties, taxes, or customs charges, any refund will be issued after the parcel has been returned to and processed by us. Return shipping costs, carrier or customs charges, and a reasonable return-processing fee will be deducted from the refund.
- If re-shipping is requested and available, the customer will be responsible for the additional postage and any applicable import charges.
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Risk of loss passes to you once the parcel has been delivered or a delivery attempt made to the address provided.
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Ownership of goods passes to you once full payment has been received.
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Please check your parcel upon delivery.
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If items are missing or damaged, contact support@nadiol.com within 7 days of receipt with your order number and photos.
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We will investigate and, where appropriate, arrange a replacement or refund.
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We may update this Shipping Policy from time to time.
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The latest version will always be published on our website.
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Where there is any inconsistency, the Terms & Conditions take priority.