Delivery & Returns Policy
At Nadiol, we aim to deliver your order quickly and ensure you’re completely satisfied with your purchase.
Delivery
We offer free UK shipping on all orders, with no minimum spend.
For international customers, we provide free worldwide shipping on orders over £100.
We aim to dispatch all orders within 1 working day.
Estimated delivery times:
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UK: 1–3 working days
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Europe: 3–7 working days
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Rest of World: 5–10 working days
You’ll receive a tracking link via email once your order is on its way.
Returns
We want you to be completely happy with your Nadiol order. If something isn’t right, we’re here to help.
Your Right to Cancel
Under UK law, you have the right to cancel your order within 14 days of receiving it.
You then have another 14 days to return the item(s) to us for a refund.
To start a return, please email us at support@nadiol.com.
Return Shipping Costs
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If the item is faulty or we’ve made a mistake, we’ll cover the return shipping cost.
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If you’re returning the item due to personal preference or an ordering error, you’ll be responsible for the return shipping.
We already offer free UK delivery and free worldwide delivery on orders over £100,
so we kindly ask customers to cover return shipping for non-faulty items.
How to Return an Item
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Email support@nadiol.com within 14 days of receiving your order.
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Include your order number, reason for return, and any relevant photos if applicable.
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We’ll guide you through the return process.
Refunds
Once your return is received and inspected, we’ll process your refund within 7 business days.
Refunds will be issued to your original payment method.
If the return is due to our error or a faulty product, we’ll also refund your original delivery charge (if applicable).