Orders are normally processed within 1 working day (Monday–Friday).

Orders placed after working hours, at weekends, or on UK public holidays will be processed the next working day.

A dispatch confirmation email with tracking details will be sent once your order has left our fulfilment centre.

Free shipping is available on orders over £50 GBP.

Orders under £50 may incur a standard shipping fee.

Deliveries are tracked and may require a signature on receipt.

Estimated delivery is 2 working days from dispatch.

Under our Terms & Conditions, we use reasonable endeavours to deliver within 6 working days (Monday–Friday, excluding public holidays). Delivery dates are estimates only and cannot be guaranteed.

International shipping is available where possible.

We aim to send orders Delivery Duty Paid (DDP), so duties and taxes are included in the purchase price where this service is available.

In countries where DDP is not offered, all local import duties, VAT, and clearance fees remain the responsibility of the customer.

Estimated delivery is 3–7 working days from dispatch, depending on destination and customs.

Delivery times are estimates only and may be extended due to customs or carrier delays.

All shipments include tracking. Please allow up to 24 hours for tracking to update.

A parcel is deemed delivered once the courier confirms delivery at the address provided, or if a delivery attempt has been recorded.

If your order has not arrived, or if items are missing or damaged, you must notify us within 14 calendar days of the expected delivery date.

For non-delivery claims, a Denial of Receipt Form may be required and must be returned within 30 calendar days of the order date.

Where tracking shows movement, attempted delivery, or delivery, we may rely on the courier’s investigation before issuing a refund or replacement. Courier investigations can take up to 6 weeks.

Parcels returned to us due to non-collection or incorrect addresses may require additional postage for re-shipping.

Risk of loss passes to you once the parcel has been delivered or a delivery attempt made to the address provided.

Ownership of goods passes to you once full payment has been received.

Please check your parcel upon delivery.

If items are missing or damaged, contact support@nadiol.com within 7 days of receipt with your order number and photos.

We will investigate and, where appropriate, arrange a replacement or refund.

We may update this Shipping Policy from time to time.

The latest version will always be published on our website.

Where there is any inconsistency, the Terms & Conditions take priority.