Returns Policy
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You have the right to cancel your order within 14 calendar days of receiving it.
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To be eligible, products must be returned in their original condition, unopened and unused, with seals and packaging intact.
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Contact us at support@nadiol.com within the 14-day period to request a return.
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We will provide return instructions, including the correct return address.
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Returns sent without prior authorisation may not be accepted.
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Unless the return is due to our error (wrong, defective, or damaged item), you are responsible for the cost of return shipping.
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We recommend using a tracked postal service and keeping your receipt until the return is confirmed.
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Refunds are issued to the original payment method once the returned items are received and checked.
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We aim to process refunds within 10 working days of approval and no later than 30 days from receiving the returned product.
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If your order originally qualified for free shipping but the return reduces the order value below the free shipping threshold, the actual shipping cost incurred may be deducted from your refund.
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If your parcel is returned to us because it was refused or not collected, we will refund the product cost once it is received back in saleable condition.
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If free shipping was applied to the original order, the actual shipping cost may be deducted from your refund.
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If you receive a product that is damaged, defective, or not what you ordered, please contact support@nadiol.com within 7 days of delivery.
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We will arrange a full refund or replacement, including reasonable return postage where required.
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All returns must include proof of purchase (e.g. your order confirmation email).
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We may update this Returns Policy occasionally.
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The latest version will always be available on our website.